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Help Desk Technician, Edgewood, NY

Job Category: Help Desk Technician

Job Description:

WindowRama is a leader in the building materials industry in the Northeast. For over 43 years we have specialized in the sale of windows and doors. Our product line includes Andersen, Marvin, Pella, Kolbe and Kolbe, United, and Thermatru. If you are looking for a rapidly growing company surrounded by a strong support group, WindowRama is the team for you!

Responsibilities include:
-Troubleshooting and supporting end-users
-Installing desktop hardware and software
-Performing desktop imaging and configuration
-Setup and troubleshooting of audiovisual equipment
-Installing and configuring printers
-Technical support
-Break / Fix
-General IT Support

Requirements include:
-1-2 years of technical support experience in a professional environment
-Clean and valid driver’s license and vehicle. This person may have to drive to various locations within a five-mile area
-A+ certification (preferred)
-Proven ability to offer high-level desktop support in an enterprise environment
-Prefer experience with Acumatica
-Prefer experience with VAI, AS400, RPG Language
-Excellent customer service skills
-Strong collaboration skills and ability to work with different teams
-Excellent troubleshooting and critical thinking skills
-Exceptional written and verbal communication skills
-Strong knowledge of GSuite & Office365 strongly preferred
-Background check will be required

Salary and Benefits:
-Salary commensurate on experience-
-Medical/Dental/Life Insurance
-Ample paid vacation, personal time, sick time, and holidays
-A comprehensive 401(k) retirement savings program
-Opportunity for unprecedented professional and personal growth
-Amazing company culture and environment