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Project Manager

Job Category: Project Manager

Job Description:

Ensure all aspects of the WindowRama window and door installation program is carried out efficiently, effectively, and fits the strategies of company’s policies, procedures, and goals. Provide the consumer with superior customer service, while delivering high quality professionally installed products

 

Key Result Areas:

-Re-enforce Field Service Consultant (FSC)  training on pricing, workbook procedures, products, & sales technique
-Train professional installation subcontractors on Windowrama methods
-Manage and provide guidance to the installation crews and ensure that products are installed to both company and industry standards
-Ensure field technician review (FTR) has been completed prior to the start of the job
-Confirm contract expectations including products with customer prior to job start
-Coordinate with installation scheduling department to ensure timely installation of ready product
-Work directly with Director of Operations for In Home Sales to ensure goals are prioritized and met
-Perform routine job site inspections
-Ensure contractors are maintaining a safe working environment in compliance with federal, state and local laws and ensure all required safety training and lead is completed
-Follow-up with customers to be sure any open concerns are addressed in a timely manner, resolve any potential or existing customer service issues
-Ensure business is conducted to the highest ethical standards
-Perform final walk through of completed work with customer, complete any open items, obtain signed project completion form, and collect final balance
-Submit to Director of Operations for in Home Sales an approval request for final payment to subcontractors
-Assist accounting department with collecting outstanding balances

Critical Dimensions:

-To achieve installed sales targets as directed by the Director of Operations for In Home Sales Manager
-To achieve all compliance requirements with regard to, policies, procedures, and payments
-To achieve 100% customer satisfaction on all installation projects

Key Skills, Knowledge, and Experience

-Competent in scheduling and organizing a high volume of new and existing projects
-Proficient knowledge of installation/service methods for window and door projects
-OSHA, EPA, Installation Masters training, and/or additional related certifications helpful
-Proven leadership skills and ability to train others, with the desire to see that every job is completed correctly with attention to detail and a customer service orientation
-Excellent verbal, written, communication skills, and customer service skills

To be considered for this position please apply on Indeed or email your resume to HR@windowrama.com or fax to 631-243-3495.